Privacy Policy



Prompt terms

Your trust is very important to us, and we are fully aware the importance of personal information to you. We will take appropriate security measures according to the requirements of laws and regulations, and try our best to protect your personal information in a safe and controllable way. In view of this, E-GetS service provider (or "we" for short) formulates this Privacy Policy (hereinafter referred to as " this policy/this privacy policy ") and reminds you that this policy applies to all products and services provided by E-GetS.

I How do we collect and use your information


(i) Help you become our member

We provide basic membership service for you through E-GetS platform account. To register as a member and use our membership service, you need to provide your mobile phone number, member name, and password to create your E-GetS platform account. If you only need to use the browsing and search services, you do not need to register as our member and provide the above information.

(ii) Provide you with commodity or service information display

During your use of our services, in order to identify the abnormal status of the account, understand the suitability of the product, and provide you with page presentation and search results that better match your needs, we may automatically collect your usage information and store it as the weblog information, including:

Device information: we will receive and record the relevant information of the device you use according to your specific operation in software installation and/or use, ( including device model, operating system version, device settings, unique device identifier, device environment and other software and hardware feature information), device location information ( this includes the GPS location your authorized by you and sensor information such as WLAN access points, Bluetooth, and base stations ).

Service log information: when you use the provide products or services provided by our website or app, we will automatically collect your detailed usage of our services, and saved as a service log, including browsing, clicking to view, searching and querying, collecting, adding to shopping cart, trading, after-sales, following the sharing information, publishing information, as well as IP address, browser type, telecom operator, use language, access date and time.

Please notice that individual device information and service log information are the information that cannot identify a specific natural individual. If we combine such non-personal information with other information to identify a specific personal identities, or use it with personal information, such non-personal information will be considered as personal information during the combined use, unless we obtain your authorization or as otherwise provided by laws and regulations, we will anonymize and de-identify such information.

In order to provide you with more convenient and personalized information display, search and push services, we will extract your preference features according to your device information and service log information, and produce indirect crowd portraits based on feature tags for displaying, pushing information and possible commercial advertisements.

If you do not want to accept the commercial advertisement we send you, you can reply to unsubscribe by text message or other ways we provide to unsubscribe or close. When you use our in-site search service, we also provide an option that is not specific to your personal characteristics.

In addition, we will use the above information to continuously improve and optimize the above functions.

(iii) Provide you with collection, purchase, follow and sharing

functions

During your visit to our website or app, you can choose to collect the goods and / or services you are interested in, add to your shopping cart, establish a follower relationship with the merchants / brands / other members you are interested in, and share information with other third parties through the functional components we provide. We will collect service log information including your favorite and added shopping cart records, follow relationships, and share history for the purpose of realizing the above functions and other purposes that we have explicitly informed.

II Help you complete your order and order management

(i) Order management

When you order specific product on our platform, we will generate service orders for you to purchase the product through the system. In the process of placing orders, you need to provide at least your consignee name, shipping address, the consignee contact number, and at the same time, the order will specify the specific order number of the product you purchased, the order creation time, and the amount you should pay. We collect this information to help you successfully complete the transaction, to ensure the security of your transaction, to query order information, to provide customer service and after-sales service, and for other purposes that we expressly inform.

You can order goods for others through our platform, but you need to provide the actual consignee's personal information such as consignee's name, receiving address and consignee's contact number.

In order to make it easier for you to query and manage order information, we will collect the order information generated during your use of our services to display to you and facilitate your order management.

(ii) Payment function

After you place your order, you can choose the payment services provided by our related party or third-party payment agencies that cooperate with us (including Alipay, WeChat Pay, and UnionPay, Internet Union and other payment channels, hereinafter referred to as "payment institutions"). The payment function itself does not collect your personal information, but we need to share your order number and transaction amount information with these payment agencies to enable them to confirm your payment instructions and complete the payment. "Related Party" means any company, institution or legal representative of a company or institution that is controlled, controlled or or under common control by a party now or in the future. "Control" refers to the ability to directly or indirectly affect the management of the company mentioned, whether through ownership, voting shares, contracts, or other means determined by the people's court.

III Help you complete the delivery of the good you ordered

In order to guarantee the smooth, safe and accurate delivery of your purchased goods, we will provide order-related delivery information to third-party logistics or delivery staff. You know and agree that the corresponding logistics delivery entity will inevitably need to know and use your Delivery information to complete delivery purposes.

In order for us to know and confirm the delivery progress and status in a timely manner, and to provide you with after-sales and dispute resolution services, you must agree that we can collect information about delivery progress from logistics-related service entities.

IV Exceptions to authorized consent

You fully understand and agree that we collect and use your personal information without your authorized consent under the following circumstances, and we will not respond to your requests for correction/modification, deletion, cancellation, withdrawal of consent or request for information:

1. Related to national security and national defense security;

2. Related to public safety, public health, and major public interests;

3. Related to judicial or administrative law enforcement, such as criminal investigation, prosecution, trial and judgment enforcement;

4. In order to protect your or other individuals' life, property and other important legal rights and interests, but it’s difficult to obtain your consent;

5. Personal information that you disclose to the public;

6. Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.

7. Necessary for signing and performing relevant agreements or other written documents with you;

8. Necessary for maintaining the safe and stable operation of the provided products and / or services, such as finding and disposing of product and / or service failures;

9. Necessary for legal news reports;

10. Academic research institutions need to conduct statistical or academic research based on the public interest, and when they provide the results of academic research or description to the outside, the personal information contained in the results is de-identified;

11. Other circumstances required by laws and regulations.

If we stop operating the E-GetS products or services, we will stop the collection of your personal information in a timely manner, we will notify you of the suspension of operations in the form of one-by-one delivery or announcements, and we will hold and close Business-related personal information is deleted or anonymized.

V How we share, transfer, and publicly disclose your information

(i) Sharing

We will not share your personal information with companies, organizations and

and individuals other than E-GetS service providers, except in the following cases:

1.Sharing in legal situations: We may share your personal information externally in accordance with laws and regulations, the need for litigation and dispute resolution, or as required by administrative and judicial authorities in accordance with the law.

2.Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.

3.Sharing under your active choice: When you purchase a product through the E-GetS platform, we will share the necessary information related to the transaction in your order information to the supplier and delivery of the relevant product according to your choice, so as to realize your transaction and after-sales service needs.

4.Sharing with authorized partners: We may entrust authorized partners to provide you with certain services or perform functions on our behalf, and we will only share your information for the legitimate, legitimate, necessary, specific, and clear purposes stated in this privacy policy Authorized partners can only access the information they need to perform their duties, and must not use this information for any other purpose.

(ii) Public disclosure

We will only disclose your personal information publicly if:

1.With your explicit consent or based on your initiative, we may disclose your personal information publicly;

2. If we determine that you have violated laws and regulations or severely violated the relevant agreements and rules of the E-GetS platform, or in order to protect the personal and property safety of users or the public of the E-GetS platform from infringement, we may disclose personal information about you in accordance with laws and regulations or with your consent, including related violations and the measures that the E-GetS platform has taken against you.

## VI How we protect your information

(i) We will take reasonable and feasible measures to try to avoid collecting irrelevant personal information. We will only keep your personal information for the period required to achieve the purpose stated in the cost policy, unless there is a mandatory retention requirement by law, which requires that the storage time of goods and services information and transaction information shall not be less than three years from the date of completion of the transaction. Our criteria for judging the aforesaid period include:

1.Complete the transaction purpose related to you, maintain the corresponding transaction and business records, and respond to your possible queries or complaints;

2. Guarantee the safety and quality of the services we provide to you;

3. Do you agree with the longer retention period;

4. Is there any other special agreement on retention period?

After your personal information exceeds the retention period, we will delete your personal information or make it anonymous according to the requirements of applicable laws.

(ii) The Internet is not an absolutely safe environment. When using the E-GetS platform services, we strongly recommend that you do not use the communication methods not recommended by the E-GetS platform to send your information. You can connect and share with each other through our services. When you create communication, transaction or sharing through our services, you can choose the object of communication, transaction or sharing independently as the third party who can see your transaction content, contact information, exchange information or share content and other relevant information.

When using the E-GetS service for online transactions, you inevitably disclose your personal information, such as contact information or contact address, to the counterparty or potential counterparty. Please protect your personal information and provide it to others only when necessary. If you find that your personal information, especially your account or password, has been leaked, please contact E-GetS customer service immediately so that we can take corresponding measures according to your application.

Please note that the information you voluntarily share or even publicly share when using our services may involveyour or others' personal information or even personal sensitive information. Please consider more carefully whether to share or even publicly share relevant information when using our services.

Please use complex passwords to help us keep your account secure. We will do our best to keep any information you send us secure.

(iii) We will update and disclose security risks, personal information security impact assessment reports and other relevant contents from time to time, which you can obtain through the E-GetS announcement.

VII How do you manage your information

You can access and manage your information in the following ways:

(i) Query, correct and supplement your information

You have the right to query, correct or supplement your information. You can do it yourself by:

1. Log in to the E-GetS website, enter the "My E-GetS" homepage, click on personal account settings to query and correct personal information and personal account related information;

2. Log in to the mobile phone E-GetS APP and enter "My-Settings" to query, correct or supplement personal information, account and security, my delivery address and other information;

3. Log in to E-GetS and choose to contact customer service, or log in to E-GetS APP and choose to contact customer service for help, to help you query, correct or supplement your information.

(ii) Delete your information

You can delete some of your information in the manner listed in "(1) Query, Correct and Supplement Your Information".

You can request us to delete personal information in the following circumstances:

1.If our handling of personal information violates laws and regulations;

2.If we collect and use your personal information without your explicit consent;

3.If our behavior of processing personal information seriously violates the agreement with you;

4.If you no longer use our products or services, or if you actively cancel your account;

5. If we no longer provide you with products or services.

If we decide to respond to your request for deletion, we will also notify the subjects who have obtained your personal information from us as much as possible, and ask them to delete it in time (unless otherwise specified by laws and regulations, or these subjects have obtained your authorization independently).

When you or we assist you in deleting the relevant information, due to applicable laws and security technologies, we may not be able to delete the corresponding information from the backup system immediately. We will safely store your personal information and isolate it from any further processing, until the backup can be purged or made anonymous.

(iii) Cancel your account

You can apply to cancel your account in the following ways:

1.Log in to the E-GetS app and submit an account cancellation application through "I-Settings-Account Security-Account Cancellation";

2.Log in to E-GetS and choose to contact customer service.

After you actively cancel your account, we will stop providing you with products or services, delete your personal information according to the requirements of applicable laws, or make it anonymous.

(iv) Constrained Information System Automatic Decision

In some business functions, we may only make decisions based on non-manual automatic decision-making mechanisms including information systems, algorithms, etc. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will also provide solutions on the premise of not infringing the E-GetS trade secret or other users' rights and interests, social and public interests.

VIII How we handle information from minors

We presume that you have the corresponding capacity for civil conduct in e-commerce activities. If you are a minor, we ask you to ask your parents or other guardians to read this privacy policy carefully and use our services or provide us with the consent of your parents or other guardians.

If we identify you as a child user, we will notify your guardian and ask your guardian to agree to the rules for the collection and use of children's personal information. In cases where personal information of children is collected with the consent of a parent or other guardian to use our products or services, we will only use, share, transfer or disclose such information when permitted by law and regulation expressly agreed by parents or other guardians or necessary for the protection of child.

If you are the parent or other guardian of the child, please pay attention to whether the child under your custody uses our services after obtaining your authorization and consent. If you have any questions about your child's personal information, please contact us through E-GetS customer service.

IX How your information is transferred globally

Personal information collected and generated during our operations in the Kingdom of Cambodia is stored in Cambodia/Singapore/Malaysia, except for the following:

1. There are clear provisions in the applicable laws;

2. Obtain your explicit authorization;

3. You conduct cross-border transactions and other personal initiatives through the Internet.

In response to the above, we will ensure that your personal information is adequately protected in accordance with this privacy policy.

X How we use cookies and similar technologies

(i) Cookie

In order to ensure the normal functioning of the website, make your visit easier, and recommend content that may be of interest to you, we store Cookies, Flash Cookies on your computer or mobile device, or others provided by Cookies browsers (or associated applications) usually include identifiers, site names, and some local storage of numbers and characters (collectively "cookies"). With cookies, websites can store data such as your preferences or items in your shopping cart.

If your browser or browser add-on service allows it, you can modify your acceptance of cookies or reject our cookies. However, if you do this, in some cases it may affect your safe access to our website and you may need to change your user settings every time you visit our website.

(ii) Cookie Similar Technology

In addition to cookies, we also use web beacons, pixel tags, ETags and other similar technologies on our websites.

For example, the email we send you may contain an address link to our website content. If you click on the link, we will track the click to help us understand your product or service preferences so that we can proactively improve customers service experience. A web beacon is usually a transparent image embedded in a website or email. With the help of the pixel tags in the email, we can know if the email was opened. If you do not want your activity to be tracked this way, you can unsubscribe from our mailing list at any time.

ETag (Entity Tag) is the HTTP protocol header that is transmitted between the Internet browser and the Internet server, which can replace cookies. ETag can help us avoid unnecessary server load, improve service efficiency, save resources and energy. At the same time, we may use ETag to record your identity so that we can better understand and improve our products or services. Most browsers provide users with the function of clearing the browser's cached data, so you can clear the corresponding data in the browser settings function. However, please note that if ETag is disabled, you may not be able to enjoy a relatively better product or service experience.

XI How to contact us

You can contact us in the following ways and we will reply to your request within15 days:

1. If you have any questions, comments or suggestions about the content of this policy, you can contact us through E-GetS's telephone number +85523238999 and add E-GetS's Facebook page: contact us by E-GetS online customer service;

2. You can also contact us via E-mail: service@e-gets.com;

3. If you are not satisfied with our reply, especially if you think that our personal information processing behavior has damaged your legitimate rights and interests, you can also seek a solution by bringing a lawsuit to the court in a court of competent jurisdiction in the defendant's domicile.

4. Office address: Oval Office Tower, 19th Floor ST.360, Boeng Keng Kang 1 Chamkarmon, Phnom Penh.